Welcome to the Seham’s Boutique terms and conditions, this is where you can find our privacy policy. We suggest that every customer read this page carefully before placing an order. By using this website and/or placing an order it is implied that all users/purchasers are bound to the terms and conditions stated below and agree to our privacy policy.

Our T’s and C’s are not meant to be changed, but for varying reasons we may change these terms without notice to any/all stakeholders of Seham’s Boutique. Changes will apply to any subsequent orders/queries received. We reserve the right to refuse any order, based upon a refusal of payment, paypal investigations in process or any other reason related to a customer’s history of ordering with Seham’s Boutique. Before placing an order, if you have any questions relating to these terms and conditions, please email our customer service team at info@sehamsboutique.com.

Content written and photographs displayed on this website are all intellectual property that is owned, controlled or licensed by/to Seham’s Boutique. This website is solely for personal use and not for commercial use. It is prohibited for any content on this website to be used for other than personal and noncommercial purposes without prior written permission by providers of photographs or Seham’s Boutique. Legal action will be taken against anyone who replicates or uses any material from Seham’s Boutique.

Product information

Seham’s Boutique Ltd. aims to display and present images of each product in the exact style and fashion in which they appear in real life. All photographs are edited to some extent for true representation of colours. However, due to every screen monitor’s settings, the colours may differ slightly, or in some cases, greatly, in appearance. Seham’s Boutique cannot be held responsible if the item received is not the exact same colour as shown by the user’s monitor settings.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been published incorrectly, including prices and promotions. This also applies to email communication where misinformation has been provided by any/all members of our marketing team. All goods are subject to availability and prices are subject to change without notice to any/all stakeholders. Prices are inclusive of GST (where applicable).

At Seham’s Boutique service to our customers is important – we spent significant time and resources in service to customers, with the best quality products on the market. Many of our materials are hand loomed, and in such fabrics, there is always a risk of small ‘ladders’, snags or variation in colour. We have no control over this, so please bear this in mind when you order from us. Where the ‘snag’ is beyond acceptable and deeming the product un-wearable, we will of course class the product as ‘faulty’, and take measures to exchange it or refund it for you if the item is not available. However, tiny pulls and snags will not fall under this category, especially – but not limited to – where natural fibres and materials have been used. With naturally dyed fibres, these will lose some colour when initially worn and care must be taken to avoid staining of clothes. We recommend soaking them in cold water and gently hand washing to reduce leakage. Where there is doubt, please contact us before purchasing from us. Furthermore, although we state dimensions of items where possible, slight variations might occur due to the nature of the manufacturing. Again, if you require any further information about products or have any specific questions, please contact us prior to placing an order.

Purchasing products

When you place an order on our website you will be emailed an acknowledgement from either ourselves and/or from Paypal if that is the method you used to make the payment. Upon every successful purchase all buyers will receive an email confirmation about their purchase either from Paypal or from us. We do not provide any confirmation when orders are dispatched, however customers will be contacted if for any reason we were not be able to dispatch their order. So if you have not heard from us after your purchase, it means your order has been dispatched. We take all reasonable care to ensure all orders are sent as stated on our Orders & Returns page.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘confirm’ button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from any of the following

The product being ordered is out of stock.

Our inability to obtain authorisation of the payment made by you.

Identification of an error made within the product information, including price, promotion, etc.

If there are any problems with your order we shall contact you as soon as we can. Sometimes, a problem may not be evident until we are actually packing your order, in which case you shall be contacted and your order may be delayed.

Postal policy

All orders will be processed and posted to the address supplied by you. We do not take responsibility for incorrect address details being submitted by the customer. As we are an online based store, it is inevitable that, on occasion, parcels will be mishandled by the Postal Company. This is beyond our control. Lost or severely delayed parcels will only be reimbursed or resent upon our receiving reimbursement from the Postal Company as we do not claim liability for mistakes made on their part. After we submit your claim form for you, we are unable to take further action until the postal company approve that Claim for reimbursement. Claims forms may only be submitted after the time period fixed by the Postal Company..

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Customer Care